Reservations

Frequently Asked Questions and Policies

Cancellation Policy

• 72 hours prior to boarding check in
• 7 days prior to boarding check in during holidays and peak seasons
• 24 hours for grooming appointments
• No Show grooming and boarding reservations will be charged the entire amount for their reservation
• Early check-outs with 48 hours notice will only be charged for the night of the pick-up day, however early check-outs with less than 48 hours notice will be charged for the remainder of their stay

What is the check in and out time?

Check OUT 8:00AM - 11:00AM

Check IN 1:00PM - 3:30PM

Contact us to reserve Early Check In or Late Check Out if your pet needs to arrive early or leave later.  $15 for Early Check In and Late Check Out for Canines, $10 for Early Check In or Late Check Out for Felines. 

*Late check in and check out fee of $20 will apply for pets arriving/departing outside of normal Check in/out times without an Early/Late Request 24 hours prior check in

*If you choose to pick up your pet a day or more earlier than scheduled without providing notice, you will be charged for the entire length of your original reservation. However, if you give us at least 48 hours notice for an early pick up, you will only be charged for the night of the pick-up day. 

Should we bring food?

A sudden change of diet is not recommended as it may cause digestive problems. You are encouraged to bring your pet’s usual feed in a clearly labeled container with portion instructions. Please pack a little extra in case of emergency. Meals requiring special preparation or handling may be charged a special prep charge depending on the level of additional preparation required.

We do carry a sensitive stomach diet that can be provided for $2 per meal for dry fool, or $5 per can of wet food if needed. We also carry FortiFlora to help with digestive upset that can be added to your pet's meal for $1 per meal. 

For cats, we have Churu available to help encourage them to eat if they are not eating or want a special treat.

We have top quality Kong Toys with peanut butter inside as well as other bones/treats available for an extra charge as a soothing night treat for dogs. A sure way to keep them healthfully occupied and content all night long. Please request this extra service at check-in to ensure availability.

What should we bring?

Dogs must have a collar and leash with a name tag and cats must be in secure carriers. Every pet should have their usual feed clearly labeled with feeding instructions (specifically: “Fido – 1 cup morning and night”). Please bring any medications in their original packaging with dosage instructions. Please leave dogs leashed and crated or confined to your vehicle until check-in is completed. We have Kuranda beds and blankets for dogs as well as cat beds, blankets and hide outs for kitties so personal bedding is not necessary.

Do you give medications?

Of course, and at no extra charge for up to two medications twice a day. Must be in their original package or veterinary pill vial with clear labeling with pet’s name & dosage instructions. Additional fees apply for more than two medications or extraordinary health care requirements. Please call us to discuss. 

Do you take recuperating pets?

“Yes” We offer "medical boarding" and will follow basic care instructions from your vet. Please call us to discuss your pets needs before booking. Additional charges may apply for "medical complicated" boarding needs.

Do you pick up or deliver pets?

Depends upon staffing availability; call for availability and pricing. Yes, we can pick up from local airports.

Do you offer training?

Yes! Please click here to see the Dog Training services that we offer.

What vaccinations are required?

Please see the vaccination requirements in the table below.

Is flea control required?

Yes, we require all pets be on flea control at the facility. If a pet is found to have fleas, we will require a flea bath, Capstar and a package of flea control be purchased and applied to the pet at owners' expense. We do carry Vectra and Catego at the facility if you need flea control.